FAQ
Have a question about living at Campus1 MTL Student Residence? We have the answer! Check out our FAQ section below.
General Information
What is Campus1 MTL Student Residence?
Campus1 MTL is a student residence directly across the street from McGill University. Campus1 MTL is the ultimate student residence experience. Enjoy spacious urban living and state-of-the-art amenities in a secure environment.
Who Lives at Campus1 MTL Student Residence?
A diverse mix of Canadian and international students will enjoy Campus1 MTL. Like Montreal itself, Campus1 MTL is a vibrant, multicultural and welcoming community.
Interested to see where residents who call Campus1 MTL ‘Home’ join us from? Click HERE.
What Type of Accommodations Are Offered?
Click here to view our rates and floor plans.
Do You Offer Roommate Matching?
Yes! Once we receive a signed Lease Agreement, residents are invited to create a profile in RoomSync, which is our roommate matching solution for finding the best roommate match. Through the power of self-selection, residents take control of their living space. Matches that are mutual, based on real preferences, and made in an inclusive environment will nurture empowered, satisfied residents. Note roommate matching services via RoomSync are available for the Fall season only and assignments are subject to change.
Where is Campus1 MTL Student Residence Located?
420 Sherbrooke St. W.
Montreal, QC
H3A 1B2
How can I contact Campus1 MTL Student Residence?
We can be reached by telephone at 514-273-7626 or via email at campus1mtl@studenthousing.com.
Is Dining Service Provided?
Yes! All residents at Campus1 MTL Student Residence participate in the community’s compulsory dining program throughout the duration of their lease term. With payments of equal installments due and payable on the 1st day of each month, our convenient dining program, makes it easier for you to live well, eat deliciously, and sustain a healthier lifestyle.
For more information about compulsory dining program, please visit our Dining tab.
Do You Allow Pets?
Campus1 MTL Student Residence is happy to accommodate service and emotional support animals only with approval from Management. Please contact our office for further details.
What Is Renters Insurance, And Do I Need It?
Yes! Personal Property Insurance is required to live at Campus1 MTL Student Residence. Personal Property Insurance (sometimes referred to as “Renters’ Insurance”) can protect your valuables, such as laptops or expensive textbooks from theft or damage, providing you with peace of mind that you’re covered if something happens. Policies should cover personal property and personal liability coverage, and additional living expenses.
For our residents’ convenience, we’ve partnered with Duuo Insurance.
Does Campus1 MTL Student Residence Accept Packages on My Behalf?
Yes! For package deliveries, you can collect them at the front security desk upon receiving an email notification from our team. Additionally, you can pick up regular mail from the designated mailboxes on our first level.
What’s Campus1 MTL Student Residence’s Proximity to Campus?
Directly across the street from McGill University and in close proximity to Concordia University, UQAM, and Université de Montréal, Campus1 MTL Student Residence is conveniently located in the bustling downtown core of Montreal.
Residents have access to the wide network of Montreal’s transit system la Société de transport de Montreal (STM). We are located by bus route 24 (West and East Sherbrooke) and Places-de-Arts and McGill metro stations, as well as a 12-minute STM commute or 15-minute walk from Montreal’s Central Station, which connects the city to all over Quebec and the rest of Canada! Additionally, there are Montreal Bike Rental stations located throughout the downtown core and of course, there are always taxis and Ubers just minutes away.
When you live at Campus1 MTL Student Residence, all the beauty and attractions to explore in downtown Montreal are at your doorstep.
Campus1 MTL Student Residence to McGill University – 500 m
Campus1 MTL Student Residence to Concordia University – 1.3 km
Campus1 MTL Student Residence to UQAM – 1.4 km
Campus1 MTL Student Residence to Université de Montréal – 5.4 km
Do You Have Employment Opportunities for Students?
Yes! We encourage residents interested in joining our team as Community Assistants to explore the application process once opened. See our Residence Life section for more information.
Application Process
How Can I Apply?
To begin your application process, click “Apply Today” at the top of our page to access our quick and convenient Housing Application. Carefully read what you need to know before starting your application.
Where Do I Indicate My Suite Preference?
This is completed on your Housing Application. Please note there are a variety of suite styles at Campus1 MTL Student Residence and while we cannot guarantee availability in your preferred suite style(s), we will do our best to accommodate.
When Can I Apply?
Rooms are allocated on a first-come, first-serve basis. An application does not guarantee you a space. To guarantee your space, you must submit your signed and completed Lease Agreement, make your first installment payment, and receive confirmation of your space from our office prior to moving in.
How Can I Check that You Received my Application?
You can email campus1mtl@studenthousing.com or call 514-273-7626 to speak to a member of our leasing team and confirm.
Do I Need to Make a Deposit?
To jumpstart the leasing process, it is essential for you to make a First Month's Rent (FMR) payment. Once we receive the payment, we can finalize your application details and send you your Lease Agreement. To make this payment, visit Letus or click “Pay Rent” at the top of our page and select ‘Make a One-Time Payment via Letus’.
Please note that the FMR amount is dependent on the preferred floor plan indicated on your Housing Application and is required for new applicants only. If you are renewing your current Lease Agreement, your FMR is transferrable to your new lease term where an adjustment may be required should your suite type change.
Leasing Process
What is Individual Liability Leasing?
Instead of requiring all roommates to sign a joint lease, each person at Campus1 MTL has their own individual contract, with one person per bed space. This means you are only responsible for paying for yourself — not your roommates. Even if a roommate moves out or other bed space in your unit is empty, you only pay the rate for your bedroom.
What is an Installment?
The typical lease term coincides with the university's academic calendar. The resident is charged a total rent amount for the contracted occupancy period. The lease agreement will reflect the total rent amount typically divided into equal installments for the duration of the lease term. These installments do not represent a monthly rent amount and are not prorated.
What Is Included In The Rate?
Water, internet and electricity are included in our utilities package.
Outside of the Rental Installment, are there any Additional Costs?
Yes! All residents at Campus1 MTL Student Residence participate in the community’s compulsory dining program throughout the duration of their lease term with payments of equal installments due and payable on the 1st day of each month.
For more information about compulsory dining program, please visit our Dining tab.
When Do the Contracts Start and End?
We offer 12-month (September - August) and 8-month (September - April) lease terms with payments made in 12 or 8 equal installments. Please inquire with our Leasing Team for specific start and end dates. Rates/installments, fees and utilities are subject to change and may differ between lease terms. Rates/installments do not represent a monthly rental amount (and are not prorated), but rather the total base rent due for the lease term divided by the number of installments.
Am I Guaranteed a Bed Space?
Rooms are offered on a first-come, first-served basis. A completed application does not guarantee your space. To guarantee your space, you will need to make your First Month’s Rent (FMR) payment following the completion of your Housing Application and ensure you and your Guarantor have successfully signed your Lease Agreement.
How Will I Know Campus1 MTL Student Residence Received My Payment/Application/Lease?
You should receive an email confirmation within 24-48 hours of your application submission. You can also request confirmation that your application and/or signed Lease Agreement has been received by the Leasing Office by calling 514-273-7626 or emailing campus1mtl@studenthousing.com.
When can I move into Campus1 MTL Student Residence?
Your scheduled move-in date is the start date indicated on your Lease Agreement. Once signed, please reference page 1 of your Quebec Standardized Lease Agreement. Additional move-in details as they pertain to date/time of arrival, what documentation to have prepared, what and what not to bring, roommate matching, renter’s insurance, etc. will be communicated in the month(s) leading up to move-in.
What is Your Cancellation Policy?
In signing a Lease Agreement with Campus1 MTL Student Residence, you are entering into a legally binding contract with responsibility for all associated costs due and payable throughout its term.
Should you have specific questions or concerns, you can reach us by calling 514-273-7626 or emailing campus1mtl@studenthousing.com.
Payment Process
When is the Rent Installment Due?
Installments are due on the 1st of every month per the payment schedule outlined in the lease agreement.
Can I pay By Credit Card?
Yes, residents can click here to make a one time or monthly payment by Visa, MasterCard, American Express or Pre Authorized bank withdrawals. Campus1 MTL also offers automatic payment by credit card. And of course certified cheques are always welcome! Should you choose to opt for the online option, please click here to make a one-time or monthly payment.
Will My Financial Aid Cover Charges at Campus1 MTL Student Residence?
Your living costs at Campus1 MTL can be covered by financial aid, just like on-campus housing. Any available financial aid funds, after university charges are satisfied, are released to the student for non-institutional expenses, such as off-campus housing. These funds can be used to pay charges at Campus1 MTL. Normal payment deadlines will continue to apply.
Suites and Amenities
Are Accommodations Furnished?
Yes, all accommodations are fully furnished with:
- Study desk/chair
- Single XL bed (39"x80")
- Under-bed storage
- Armoire
- Roller Blinds
- Nightstand
Select units include:
- Love Seat
- Coffee table
- Twin XL bed (54" x 80")
Are Accessible Suites Offered?
Yes, absolutely! We have AODA-compliant rooms built to accommodate students with different abilities. Please be sure to include this in your application and we will be happy to assist you.
Please note only select units may include ADA accessible features.
Can I Bring A Mini Fridge?
Yes, you may bring a mini fridge to place in your suite. It must be under 700W.
Can I Bring My Own Mattress?
No, we do not allow students to bring in their own mattresses. If you require additional mattress support, we encourage residents to consider bringing a mattress pad or memory foam.
Is the All-Inclusive Wi-Fi Unlimited?
At Campus1 MTL Student Residence, we take pride in ensuring that you stay connected to your coursework, loved ones, and entertainment during your stay. Our internet service is intentionally designed to provide unlimited high-speed Wi-Fi internet as part of our comprehensive utility package. Rest assured, we are committed to maintaining sufficient internet connectivity to meet your needs throughout your stay.
Is Kitchenware Provided?
No. Should residents wish to use our community kitchen, they are responsible for providing their own kitchen supplies, including but not limited to cutlery, plates, drinkware, and cooking utensils.
When Do I Have Access To The Amenity Spaces?
All residents have 24/7 access to our state-of-the-art amenity spaces unless otherwise specified by Management. We ask all residents be mindful of our quiet hours, which helps to maintain a peaceful and enjoyable environment for everyone!
Further details are outlined in our Resident Handbook, which residents will receive prior to move-in.
What If Something Needs To Be Fixed In My Suite?
Need to submit a work order? You can easily do so by visiting our Homepage and selecting “Submit a Work Order” where your request will be received directly by our dedicated Maintenance Team!
Is Parking Available?
Yes! Access to underground parking is available at Campus1 MTL Student Residence. Please visit targetpark.ca for more details on parking rates and purchasing a monthly pass.
Residence Life
What is Residence Life?
At Campus1 MTL Student Residence, our residence life model takes a back-to-basics approach using the core components of what is tried and true about Residence Life and student development. Our programming model provides residents with numerous opportunities to learn about academic success and personal growth focusing on five (5) key areas — academic support, health and wellness, employability, financial literacy and community engagement.
Our on-site managerial infrastructure and effective programming are not only critical to the success of a Residence Life program but to ensuring each resident’s personal and academic successes. For more detailed information about our program, visit our Residence Life tab.
Who Comprises the Residence Life Team?
The on-site Residence Life department consists of a full-time Residence Life Coordinator (RLC) and Community Assistant (CA) student staff who live on-site.
To see our current team of dedicated Residence Life staff, please visit our Residence Life tab.
What if I Have a Roommate Conflict?
If a resident experiences conflict with one or more roommates, they are encouraged to speak with their Community Assistant (CA). Our student staff are trained in conflict mediation, confrontation skills, active listening, and dispute resolution. If a conflict extends beyond the scope of a CA member’s ability, they will seek support from the Residence Life Coordinator (RLC) or another member of Management to ensure a peaceful and fair solution for all parties involved.
What, If Any, Mental Health Services are In Place at Campus1 MTL Student Residence?
At Campus1 MTL Student Residence, student health and wellness is an intentional and primary point of focus when it comes to providing the best possible living experience. Through several programs tackling awareness, as well as mental and physical health, we aim to remove the stigma surrounding mental health and provide as much support as possible to students navigating university life.
We partner with Workplace Options to give residents access to a free Student Assistance Program, available 24/7, and in their preferred language. Additionally, throughout the year, we host activity weeks such as Thrive Week and Hi, How Are You Week for students to engage in order to bring focus to the importance of their mental health!
International Applicants and Residents
Do You Provide Proof of Residence?
Yes, please contact the Leasing Office for further information.
I Am Waiting on a Visa. Can I still Apply and Lease?
Yes! We are excited to welcome all students who are living internationally that have an approved Visa and permit. If you are still waiting on your Visa, you can still secure your space! Should you be unable to come to Canada, you will be released from your Lease Agreement
Are there Other International Students at Campus1 MTL Student Residence?
Yes! A diverse mix of Canadian and international students enjoy Campus1 MTL Student Residence. Like Montreal itself, Campus1 MTL is a vibrant, multicultural and welcoming community. Interested to see where residents who call Campus1 MTL ‘Home’ join us from? Click HERE.
I Don’t Have a Canadian Bank Account. What Do I Do?
If you have not yet arrived in Canada, you can apply for a bank account online at most major Canadian banks depending on your status as a newcomer and whether you’re coming from a qualifying country. If you have arrived in Canada as a newcomer, you can apply online with your Social Insurance Number (SIN) and a Canadian address.
When opening a bank account, be prepared to provide your Canadian Visa or study permit, one piece of government-issued photo ID such as your passport, proof of school registration, and expected graduation date. All of Canada’s major banks have branches in Montreal. When choosing a financial institution that’s right for you, consider their location in proximity to us, hours of operation and online banking features.
When you open your new account, your Canadian bank representative will give or send you a bank card, also known as a 'debit card'. You'll be given a PIN (personal identification number) to access your account through an ATM or debit machine. Your PIN is your only protection against unauthorized use, so do not reveal it to anyone. This debit card allows you to:
- Use Automated Teller Machines (ATMs) for withdrawals, deposits, and bill payments.
- Pay for items at stores and restaurants that accept debit card payments. This is a good alternative if you prefer not to carry too much cash on you.
Another service to consider are credit cards, which allow you to make purchases without carrying cash and giving you a grace period before you have to pay for your purchases. In Canada, banks generally issue one of three credit cards: Visa, MasterCard, or American Express. Visa and MasterCard are accepted at most major stores and restaurants. Credit cards, just like your debit card, will have a PIN (personal identification number) that you should not share with anyone.
If you consider applying for a credit card, understand the terms and conditions of repayment and be certain you can pay your credit card balance on time when your bill arrives. If you do not pay your credit card bill by the due date, the company will charge you interest on the total amount of the bill, regardless of any amount you paid off over the course of the month. You'll also be charged interest on any purchases made after the due date.
At Campus1 MTL Student Residence, we accept Cheque or Money Order which your chosen Canadian financial institution can provide you. Should you opt to make payments online via a credit card, you can make a one-time payment or set up reoccurring monthly payments by clicking “Pay Rent” at the top of our page.
I Don’t Have a Canadian Number. What Do I Do?
At Campus1 MTL Student Residence, you can get connected before you arrive! We’ve partnered with CanadianSIM to provide you an exclusive international student postpaid phone plan.
Powered by Rogers and Fido, you can enjoy reliable coverage by one of Canada’s leading network providers. You will receive a Canadian number and exclusive plan that is cheaper and more value-driven than what is locally available in the market. Access 5-hours of unlimited data, unlimited Canada-wide calls and international text, 1000 free international long distance minutes, no activation fees, latest devices, and more!
To learn more about securing this exclusive phone plan (only available prior to your arrival), visit https://canadiansim.com/campus1mtl/.
Parents and Guarantors
Is a Guarantor Required?
Yes! An individual who will take on financial responsibility on a resident’s behalf is required in order to lease at Campus1 MTL Student Residence. Guarantors can be domestic or international and must provide employment details.
What Kind of Security is Campus1 MTL Student Residence?
Campus1 MTL has a secure card access entry system, along with a professionally-staffed front desk 24/7 and security cameras in all common areas. Management staff and our dedicated Community Assistants are on-site 24/7 and can be reached by a 24-hour phone number. Campus1 MTL has monitored fire sprinklers and detectors, electronic locks on each front door, plus individually locking bedroom doors.
What Transportation Options are Available?
Directly across the street from McGill University and in close proximity to Concordia University, UQAM, and Université de Montréal, Campus1 MTL Student Residence is conveniently located in the bustling downtown core of Montreal.
Residents have access to the wide network of Montreal’s transit system la Société de transport de Montreal (STM). We are located by bus route 24 (West and East Sherbrooke) and Places-de-Arts and McGill metro stations, as well as a 12-minute STM commute or 15-minute walk from Montreal’s Central Station, which connects the city to all over Quebec and the rest of Canada! Additionally, there are Montreal Bike Rental stations located throughout the downtown core and of course, there are always taxis and Ubers just minutes away.
What are the Policies on Smoking?
Campus1 MTL is a smoke-free community in all indoor areas.
What is the Alcohol Policy?
Provincial liquor laws prohibit the consumption of alcohol by persons below the legal provincial age (18 years). Campus1 MTL Student Residence expects that residents in possession of, in the act of consuming, or under the influence of alcohol will be of legal age to do so.
At Campus1 MTL Student Residence we strictly adhere to these laws. We uphold open alcohol restrictions and have implemented a policy that requires all alcohol to be consumed within a resident's unit, and not in common areas such as hallways, lounges, lobbies, or amenity spaces to ensure a safe and comfortable environment for all residents.
Does Campus1 MTL Permit Guests?
Invited guests are welcome at all times, subject to the consent of roommates and security considerations. Overnight guests are welcome, with limits on the number of days and guests.
Residents are responsible for the behaviour of their guest(s) at all times. A guest is defined as any non-Campus1 MTL resident. Failure of guest(s) to comply with the Community Standards will result in the host resident being held fully responsible for any infraction. It is the host's responsibility to inform their guests of Campus1 MTL’s Community Standards.
Is there a Leasing Office?
Yes! Our leasing office can be found on the R located at:
420 Sherbrooke St. W.
Montreal, QC
H3A 1B2
If you’re interested in booking an in-person or virtual tours, please click HERE.
Can I send My Student Mail/Packages?
Yes! For package deliveries, your student can collect them at the front security desk upon receiving an email notification from our team. Additionally, they can pick up regular mail from the designated mailboxes on our first level.
Who is the day-to-day Manager of Campus1 MTL?
Canadian Campus Communities (CCC). CCC has established itself as Canada's premier provider of student housing services to colleges and universities, offering, private sector assistance in managing on and off-campus student housing. CCC's extensive student housing experience enables them to develop innovative student communities that meet the needs of university partners and clients, while providing the most cost-effective, luxurious student living and learning communities for student residents. CCC’s corporate office is located in Austin, Texas with its parent company, American Campus Communities.